Introduction
AyoEdge, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of all visitors to our website at www.AyoEdge.com and related platforms (collectively, the "Site"), as well as clients who use our coaching services, programs, courses, and tools (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information. Please read this Privacy Policy carefully. By using the Site or Services, you consent to the practices described in this policy.
We may update this Privacy Policy from time to time. Changes will be effective upon posting to the Site. Your continued use after changes constitutes acceptance of the revised policy.
Contact Information:
AyoEdge, LLC
Cleveland, Ohio, United States
Email: ayoedge@ontheedgeofchange.com
Information We Collect
Information You Provide to Us
We collect information you voluntarily provide, including:
- Name, email address, phone number, mailing address
- Business name and title/role
- Payment information (processed by our payment processor; we do not store credit card numbers)
- Coaching intake forms and assessment responses
- Information shared during coaching sessions
- Survey and feedback responses
- Any other information you choose to provide
Information Collected Automatically
When you visit the Site, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of visits
- General location information (city/country level)
Information from Third Parties
We may receive information from:
- Payment processors (transaction confirmations)
- Analytics providers
- Advertising networks
- Publicly available sources
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Site and Services
- Process transactions and send related information
- Communicate with you about programs, services, and updates
- Personalize your experience and provide tailored content
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Analyze usage patterns and improve our offerings
- Comply with legal obligations
- Protect our rights and prevent fraud
Use of Artificial Intelligence Tools
Important Disclosure: We use artificial intelligence (AI) tools to enhance our coaching services.
This includes:
- AI-powered note-taking during coaching sessions
- AI analysis of assessment data to generate insights
- AI-assisted content generation for resources and recommendations
Information processed through AI tools may be subject to the respective providers' terms and privacy policies. We select tools with appropriate privacy and security measures and do not use third-party platforms for in-session data collection; all such data is user-provided.
By using our Services, you acknowledge and consent to the use of AI tools as described. If you have concerns about AI processing of your information, please contact us to discuss alternatives.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Factors we consider include:
- The nature of our relationship with you
- Legal obligations
- Legitimate business needs
When information is no longer needed, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe we have collected information from a child under 18, please contact us immediately.
Your Rights Under GDPR (European Economic Area Residents)
If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):
Right of Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You have the right to request correction of inaccurate personal data.
Right to Erasure
You have the right to request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing
You have the right to request that we limit how we use your data.
Right to Data Portability
You have the right to receive your data in a structured, commonly used format.
Right to Object
You have the right to object to processing of your personal data for certain purposes.
To exercise these rights, contact us at ayoedge@ontheedgeofchange.com. We will respond within 30 days.
Your Rights Under CCPA (California Residents)
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):
Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out
You have the right to opt out of the sale of your personal information. Note: We do not sell personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at ayoedge@ontheedgeofchange.com. We will verify your identity before processing your request.
Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Embedded Content
Our Site may include embedded content from other websites (such as videos, images, or articles). Embedded content behaves as if you visited the third-party website directly. These websites may collect data about you, use cookies, and track your interaction with the embedded content.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Site or Services, you consent to such transfers. We take appropriate safeguards to ensure your information remains protected.
Do Not Track Signals
Some browsers have a "Do Not Track" feature. We do not currently respond to Do Not Track signals because there is no consistent industry standard for compliance.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:
AyoEdge, LLC
Cleveland, Ohio, United States
Email: ayoedge@ontheedgeofchange.com
GDPR/CCPA Inquiries: ayoedge@ontheedgeofchange.com