Terms and Conditions

This website and related platforms (collectively, the "Site") are owned and operated by AyoEdge, LLC ("Company," "we," "us," or "our"), an Ohio limited liability company. By accessing or using the Site, participating in our coaching services, programs, courses, memberships, live events, or using any tools or materials we provide (collectively, the "Services"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions ("Terms").

These Terms apply to all visitors, users, and clients who access or use the Site or Services, including but not limited to: one-on-one coaching engagements, group coaching programs, digital courses, coaching toolkits and assessment materials (such as the Energy Zone Mapping toolkit, Wheel of Life, and similar resources), membership programs, and live events (whether virtual or in-person).

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site or Services following any changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

What Coaching Is

Coaching is a collaborative partnership designed to support you in achieving your personal and professional goals. Our coaching services focus on helping you identify goals, explore possibilities, develop action plans, and build accountability structures for personal and professional growth.

What Coaching Is Not — Important Disclaimers

Our Intellectual Property

All content, materials, tools, frameworks, assessments, methodologies, curricula, and other resources provided through the Site and Services (collectively, "Materials") are the exclusive property of AyoEdge, LLC and are protected by copyright, trademark, and other intellectual property laws. This includes, but is not limited to:

• The Energy Zone Mapping toolkit and methodology
• Coaching frameworks and models
• Assessment tools such as the Wheel of Life and similar instruments
• Course content and curricula
• Workbooks, handouts, and supplementary materials
• Audio and video recordings
• Website content, design, and graphics

Limited License for Personal Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Materials solely for your personal, non-commercial use in connection with your participation in our Services. You may download or print one copy of Materials for your personal reference, provided you maintain all copyright and proprietary notices.

Prohibited Uses

Without our prior written consent, you may not:

• Reproduce, distribute, or publicly display any Materials
• Modify, adapt, or create derivative works from the Materials
• Use the Materials for any commercial purpose, including in your own coaching practice, training programs, or consulting services
• Share, transfer, or sublicense access to the Materials to any third party
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Reverse engineer, decompile, or attempt to extract the underlying methodology from any tools or assessments

This license terminates automatically if you violate any of these Terms. Upon termination, you must destroy all copies of Materials in your possession.

Our Commitment to Confidentiality

We treat the coaching relationship with the utmost professionalism. Information you share during coaching sessions, assessments, and related communications is considered confidential. We will not disclose your personal information or the content of our coaching conversations to third parties except as described in these Terms or our Privacy Policy.

Use of AI Tools

By using our Services, you acknowledge and consent to the use of AI tools as part of the coaching process. We select AI tools with appropriate privacy and security measures, but you should be aware that information processed through these tools is subject to the respective providers' terms and privacy policies. We do not use AI tools for in-session data collection from third-party platforms; all such data is user-provided.

Exceptions to Confidentiality

We may disclose information without your consent in the following circumstances:

• When required by law, court order, or legal process
• If we believe in good faith that disclosure is necessary to prevent imminent harm to you or others
• To protect our legal rights or defend against legal claims
• In cases involving suspected abuse, neglect, or danger to minors or vulnerable adults
• With your explicit written consent

Group Programs and Events

If you participate in group coaching programs, memberships, or live events, you agree to maintain the confidentiality of information shared by other participants. However, we cannot guarantee that other participants will honor this commitment.

Fees and Payment

Fees for Services are as stated at the time of purchase or in your coaching agreement. All fees are quoted in U.S. dollars unless otherwise specified. Payment is due according to the terms provided at checkout or in your agreement.

Payment Processing

We use third-party payment processors, including Stripe, to handle payment transactions. By providing payment information, you authorize us and our payment processors to charge the applicable fees. Your payment information is processed and stored by our payment processor according to their terms and security standards. We do not store credit card numbers on our servers.

Refund Policy

If you are unable to attend a scheduled live event, you may request to transfer your enrollment to another person or convert it to credit toward a future program, subject to our approval and applicable transfer policies.

As a user of our Site and Services, you agree to:

• Provide accurate and complete information when requested
• Use the Site and Services only for lawful purposes
• Respect the intellectual property rights described in these Terms
• Treat coaches, staff, and other participants with respect and professionalism
• Maintain confidentiality in group settings
• Not disrupt, interfere with, or attempt to gain unauthorized access to the Site or Services
• Not use the Services to harass, abuse, or harm others
• Not share your account credentials or access with others
• Comply with all applicable laws and regulations

We reserve the right to suspend or terminate your access to the Site or Services if you violate these Terms, without refund.

Disclaimer of Warranties

We do not warrant that: the Site or Services will be uninterrupted, error-free, or secure; any defects will be corrected; the Site is free of viruses or harmful components; or the results obtained from using the Services will meet your expectations or achieve any particular outcome.

Limitation of Liability

Our total liability to you for any claims arising from or related to these Terms or your use of the Site or Services shall not exceed the amount you paid to us for the specific Service giving rise to the claim in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless AyoEdge, LLC and its owners, officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the Site or Services; your violation of these Terms; your violation of any applicable law or the rights of any third party; or any content you submit or share through the Site or Services.

The Site may contain links to third-party websites, resources, or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. Inclusion of any link does not imply our endorsement. You access third-party sites at your own risk.

If you believe that any content on our Site infringes your copyright, please send a notice to our designated Copyright Agent at ayoedge@ontheedgeofchange.com containing:

• A description of the copyrighted work
• The location of the allegedly infringing material on our Site
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.

Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof shall be settled by binding arbitration administered in Cuyahoga County, Ohio, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver

We may terminate or suspend your access to the Site or Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Site and Services will cease immediately.

The following sections shall survive termination: Intellectual Property Rights, Confidentiality (to the extent applicable), Disclaimers and Limitation of Liability, Indemnification, and Dispute Resolution.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If the Class Action Waiver is found to be unenforceable, the entire Dispute Resolution section shall be void, and any disputes shall be decided by a court of competent jurisdiction in Cuyahoga County, Ohio.

These Terms, together with our Privacy Policy and any separate coaching agreement you may sign, constitute the entire agreement between you and AyoEdge, LLC regarding the Site and Services, and supersede all prior agreements and understandings.

If you have questions about these Terms, please contact us at: